Comprehensive procedures for equipment rental, loading, delivery, customer service, and yard operations in construction equipment hire businesses

Hire Yard Operations Safe Work Method Statement

WHS Act 2011 Compliant | Equipment Safety Standards Certified

No credit card required • Instant access • 100% compliant in every Australian state

5 sec
Creation Time
100%
Compliant
2,000+
Companies
$3.6K
Fines Avoided

Avoid WHS penalties up to $3.6M—issue compliant SWMS to every crew before work starts.

Hire yard operations encompass the comprehensive management of equipment rental businesses supplying construction tools, machinery, and plant to building contractors, tradespeople, and DIY customers. This Safe Work Method Statement addresses all aspects of hire yard work including customer service and equipment consultation, loading and unloading of equipment using forklifts and manual handling, fueling and servicing of plant and machinery, equipment inspection and maintenance, delivery and collection operations, dangerous goods storage and handling, yard organization and housekeeping, and coordination with transport operators and customers. Designed for Australian equipment hire businesses operating under the Work Health and Safety Act 2011, AS 2550 Cranes and Hoisting Equipment Standards, Dangerous Goods Storage and Handling Regulations, and industry best practices, these procedures ensure hire yard operations are completed safely whilst managing manual handling, mobile plant, hazardous substances, and customer interaction risks inherent to equipment rental operations.

Unlimited drafts • Built-in WHS compliance • Works across every Australian state

Overview

What this SWMS covers

Hire yard operations form the backbone of Australia's construction equipment rental industry, providing contractors and tradespeople with access to specialized machinery, tools, and equipment without the capital investment required for ownership. Modern hire yards stock diverse equipment inventories ranging from hand tools and power tools through to excavators, elevated work platforms, concrete equipment, compaction machinery, and temporary site infrastructure. This business model requires yard personnel to possess broad knowledge across multiple equipment types, understand safe operating procedures for diverse machinery, maintain equipment to high safety and performance standards, and effectively communicate safety information to customers who may have limited experience with hired equipment. The typical hire yard operation involves multiple concurrent activities creating a complex and dynamic work environment. Customer service personnel greet customers, assess their equipment requirements, provide safety briefings and operating instructions, process hire agreements and payment transactions, and coordinate equipment availability with yard staff. Yard operators locate requested equipment within storage areas, conduct pre-hire safety inspections verifying equipment is in safe working order, fuel and service equipment as required, and load equipment onto customer vehicles or delivery trucks using forklifts or manual handling. Workshop staff conduct routine maintenance and repairs on returned equipment, diagnose faults, replace worn components, and prepare equipment for re-hire. Delivery drivers transport equipment to customer sites, off-load equipment using truck-mounted cranes or manual handling, and collect equipment upon hire period completion. Equipment types stocked in hire yards create varied hazard profiles requiring specialized handling knowledge. Small tools and equipment including power drills, concrete breakers, generators, and pressure washers are manually handled, creating repetitive strain injuries if proper lifting techniques are not employed. Medium equipment including plate compactors, concrete saws, trenchers, and welding equipment requires mechanical aids or team lifting, with additional hazards from fuel, electrical systems, and specialized operational risks. Large plant equipment including excavators, skid steer loaders, elevated work platforms, and forklifts requires qualified operators, presents mobile plant collision hazards in congested yard environments, and creates loading challenges due to weight and dimensions. Hazardous substances including fuels, oils, LPG cylinders, welding gases, and cleaning chemicals require proper storage, handling, and emergency response procedures. Hire yard layout and organization significantly impacts operational safety and efficiency. Well-designed yards separate customer service areas from operational zones where forklifts and delivery trucks maneuver, providing physical barriers and designated pedestrian walkways. Equipment storage is organized by equipment type and size, with heavy plant stored on hardstand areas capable of supporting equipment weight, and small tools stored in secure lockup areas. Fueling stations are positioned away from ignition sources with appropriate fire protection equipment and spill containment. Dangerous goods storage areas comply with relevant regulations including placarding, ventilation, spill containment, and separation distances from incompatible substances. Workshop areas provide adequate space and ventilation for maintenance activities with proper tool storage and waste management. Customer interaction in hire yards creates unique safety challenges as customers often have limited familiarity with hired equipment and may underestimate operational hazards. Hire yard staff must effectively communicate equipment operation procedures, safety requirements, and hazard information to customers with varying levels of construction experience ranging from professional contractors to occasional DIY users. This communication occurs in fast-paced environments where multiple customers may be waiting for service, creating pressure to expedite briefings. Comprehensive safety briefings must cover equipment starting and stopping procedures, operational safety controls, personal protective equipment requirements, prohibited uses, emergency procedures, and contact information for technical support. Written safety documentation supplements verbal briefings, though effectiveness depends on customers actually reading provided materials.

Fully editable, audit-ready, and aligned to Australian WHS standards.

Why this SWMS matters

Hire yard operations involve significant manual handling as workers repeatedly lift, carry, and position equipment throughout working days. Small power tools weighing 10-30kg are manually handled dozens of times daily during loading, unloading, and storage activities. Larger equipment requires mechanical aids but still involves manual handling during securing, positioning, and connection of lifting equipment. Without proper lifting techniques emphasizing leg lifting, neutral spine posture, and load positioning close to body, yard workers develop chronic back injuries, shoulder strains, and knee problems that are the leading cause of workers compensation claims in warehousing and retail industries. The cumulative nature of manual handling injuries means damage accumulates over months and years, with workers often unaware of developing musculoskeletal disorders until symptoms become severe. The Work Health and Safety Act 2011 establishes duties for hire businesses as suppliers of plant and equipment under Section 22, requiring verification that supplied plant is without risks to health and safety so far as reasonably practicable. This duty extends beyond simply providing equipment in working order to ensuring equipment is properly maintained, safety features are functional, safety information is provided to users, and workers handling equipment are protected from hazards. For high-risk plant including elevated work platforms, forklifts, and pressure equipment, hire businesses must ensure equipment is registered where required, inspected by competent persons at prescribed intervals, and provided with current compliance documentation. Failure to meet these supplier duties creates liability if supplied equipment causes injuries to hirers or third parties. Mobile plant operations in hire yards create struck-by and run-over hazards in environments where forklifts, delivery trucks, and customer vehicles operate in close proximity to pedestrians. Forklifts transporting equipment between storage areas and loading zones travel through areas where yard staff walk, creating collision risks particularly when forklift operators' vision is obscured by carried loads. Delivery trucks reversing in constrained yard spaces require spotters preventing collisions with pedestrians, equipment, or structures. Customer vehicles entering and exiting yards create interaction hazards where inexperienced drivers may not anticipate forklift movements or respect designated pedestrian zones. Without physical separation between vehicle operating areas and pedestrian zones, clear traffic management protocols including speed limits and designated travel routes, and communication systems between plant operators and ground personnel, hire yards experience vehicle-pedestrian collisions causing serious injuries and fatalities. Dangerous goods storage and handling in hire yards requires compliance with state and territory dangerous goods legislation establishing storage quantity limits, segregation requirements, placarding obligations, and emergency response procedures. Common dangerous goods in hire yards include Class 3 flammable liquids (petrol, diesel, solvents), Class 2 gases (LPG cylinders, welding gases), and Class 8 corrosives (batteries, cleaning chemicals). Exceeding quantity limits without appropriate licences creates regulatory non-compliance and fire hazards. Inadequate segregation between incompatible dangerous goods can result in chemical reactions if containers are damaged. Missing or incorrect placarding prevents emergency services from implementing appropriate response procedures in fire or spill incidents. Without proper storage in compliant cabinets or compounds, regular inspections identifying damaged or leaking containers, spill response equipment and trained personnel, and coordination with emergency services, dangerous goods incidents cause injuries, environmental damage, and regulatory enforcement action. Equipment inspection and maintenance directly impacts hirer safety as inadequately maintained equipment creates hazards for users who lack the experience to recognize defects or understand their significance. Hire equipment experiences harsh operating conditions across varied sites and applications, with some hirers operating equipment beyond designed capacities or in unsuitable environments. Elevated work platforms with failed safety systems create fall hazards for users who assume all safety features are functional. Concrete saws with damaged blade guards expose users to laceration injuries. Excavators with worn slew ring bearings can collapse while operating. Generators with damaged electrical systems create electrocution hazards. Without systematic pre-hire inspection procedures verifying safety-critical components are functional, scheduled maintenance programs addressing manufacturer service requirements, competent workshop staff properly diagnosing and repairing faults, and procedures removing defective equipment from hire inventory, equipment failures cause user injuries for which hire businesses bear legal and moral responsibility. From a business perspective, comprehensive safety management in hire yards protects substantial capital investment in equipment inventory. Equipment damage from improper handling during yard operations creates repair costs and lost rental revenue while equipment is unavailable. Vehicle collisions in yards damage both hire equipment and customer property creating insurance claims and relationship damage. Workplace injuries to yard staff create workers compensation costs, lost productivity from absent workers, and potential reputational damage affecting customer confidence. Safety incidents involving hired equipment on customer sites can create liability claims against hire businesses if equipment defects contributed to incidents. Systematic SWMS documentation demonstrates due diligence in safety management, supports insurance coverage, and provides evidence of systematic risk assessment that may reduce liability exposure in incident investigations. For hire businesses, safety excellence is both an ethical obligation to protect workers and customers, and a business imperative protecting profitability and reputation.

Reinforce licensing, insurance, and regulator expectations for Hire Yard Operations Safe Work Method Statement crews before they mobilise.

Hazard identification

Surface the critical risks tied to this work scope and communicate them to every worker.

Risk register

Manual Handling Injuries from Repetitive Equipment Lifting

High

Hire yard workers repeatedly lift and carry equipment throughout working days, with small tools and equipment weighing 10-30kg handled dozens of times during loading, unloading, and storage operations. Cumulative strain from repetitive manual handling causes progressive musculoskeletal damage even when individual lifts are within acceptable limits. Equipment dimensions create awkward lifting postures as bulky items cannot be held close to body centerline. Repetitive bending, twisting, and reaching during equipment retrieval from storage racks strains backs and shoulders. Loading equipment into customer vehicles and onto delivery trucks requires repeated lifting at varying heights from ground level to truck tray height. Without mechanical aids including trolleys and lift tables, proper lifting technique training emphasizing leg lifting and neutral spine positioning, task rotation reducing continuous manual handling, and work organization minimizing unnecessary equipment movements, workers develop acute back injuries requiring immediate medical attention and chronic musculoskeletal disorders creating permanent disability and reduced work capacity over long careers. Manual handling injuries represent the most common workplace injuries in warehousing and distribution industries, accounting for over 30% of serious workers compensation claims.

Struck by Mobile Plant in Congested Yard Environment

High

Forklifts, delivery trucks, and customer vehicles operate in constrained hire yard environments where pedestrian workers move between storage areas, customer service counters, and loading zones. Forklift operators transporting equipment may have vision obscured by carried loads, unable to see pedestrians in their travel path. Forklifts turning corners or reversing in tight spaces create collision risks with workers who may not hear or see approaching forklifts due to yard noise and visual obstructions. Delivery trucks reversing to loading docks have large blind spots where pedestrians are invisible to drivers. Customer vehicles entering yards may not follow designated traffic routes or may be unfamiliar with yard layout creating unpredictable movements. Workers focused on equipment selection or loading tasks may not maintain awareness of mobile plant movements. Without physical separation through barriers or designated pedestrian walkways, traffic management procedures including speed limits of 10 km/h maximum in yards, communication systems including radios or hand signals between plant operators and ground staff, reversing alarms and flashing beacons on all mobile plant, spotter assistance for reversing operations in congested areas, and high-visibility clothing for all yard workers, hire yards experience struck-by incidents causing crush injuries, fractures, and fatalities when workers are pinned between mobile plant and fixed structures or run over by mobile plant.

Fire and Explosion from Fuel Storage and Handling

High

Hire yards store significant quantities of flammable fuels including petrol, diesel, and LPG for equipment refueling and rental to customers. Fuel storage areas contain ignition sources including electrical equipment, machinery, and static electricity. Fuel dispensing operations create flammable vapor clouds around fueling points that can ignite from sparks, hot surfaces, or open flames. Petrol is particularly hazardous due to low flash point (-43°C) and high vapor density causing vapors to flow along ground and accumulate in low areas. LPG cylinders if heated or damaged can experience pressure vessel rupture creating devastating blast effects and fireball. Fuel spills from overfilling, hose leaks, or container damage create slip hazards and environmental contamination in addition to fire risks. Without compliant fuel storage in purpose-designed tanks or cabinets meeting dangerous goods requirements, elimination of ignition sources in fueling areas including no smoking policies and intrinsically safe electrical equipment, spill containment and clean-up equipment, adequate ventilation preventing vapor accumulation, and fire fighting equipment appropriate for Class 3 flammable liquids including foam or dry chemical extinguishers, fuel incidents cause catastrophic fires destroying hire yard facilities, equipment inventory worth millions of dollars, and causing fatalities to workers and customers unable to escape rapidly developing fires.

Falls from Heights During Equipment Loading Operations

High

Loading heavy equipment onto delivery truck trays requires workers to access truck loading platforms at heights typically 1.2-1.5 metres above ground level without edge protection. Workers climb onto truck trays to position and secure equipment, guide forklifts positioning equipment, and attach tie-down straps and chains. Truck trays often have limited space when loaded with equipment, creating fall risks when workers must step between loaded items. Wet or oily truck tray surfaces create slip hazards leading to falls. Workers may jump from truck trays rather than using proper access methods, creating ankle and knee injuries. Loading elevated work platforms onto trucks requires workers to access EWP platforms at various heights during securing operations. Without edge protection on truck trays being impractical for loading operations, proper access including kick steps or ladders, slip-resistant surfaces on truck loading areas, and fall arrest equipment for work above 2 metres, workers fall from truck trays onto concrete yard surfaces causing head injuries, fractures, and occasionally fatalities when falls result in head impacts on concrete surfaces or projecting equipment on trucks.

Equipment Tip-Over During Loading and Transport

High

Loading heavy plant equipment including excavators, skid steer loaders, and compaction rollers onto delivery trucks using ramps creates tip-over hazards if equipment is not properly controlled or load distribution is incorrect. Ramp angles that are too steep can cause equipment to lose traction and slide backwards, or cause equipment center of gravity to shift rearward beyond stability limits. Ramps with inadequate width allow equipment tracks or wheels to slip off ramp edges causing tip-over. Equipment operators ascending ramps may accelerate excessively causing equipment to rear back. Descending steep ramps can cause equipment to pitch forward beyond control. Loaded equipment on trucks can shift during transport if not properly secured with chains or straps, causing load shift and potential tip-over when truck corners or brakes. Without properly designed loading ramps with adequate width, appropriate slope angles (typically maximum 15 degrees), anti-slip surfaces, and edge protection, experienced operators familiar with equipment stability limits, proper securing of loaded equipment using chains at designed securing points, and progressive loading under spotter guidance, equipment tip-over during loading crushes workers guiding equipment or secures loads, and creates catastrophic incidents if equipment falls off trucks onto workers or the public.

Chemical Exposure from Equipment Servicing and Cleaning

Medium

Equipment maintenance and cleaning exposes yard workers to hazardous chemicals including diesel fuel, petrol, hydraulic oil, engine oil, degreasers, brake cleaners, battery acid, and coolants. Diesel and oils cause skin irritation and dermatitis with repeated contact, particularly when workers clean oily equipment without adequate skin protection. Degreasers and brake cleaners contain organic solvents that defat skin causing severe dermatitis and create narcotic effects if inhaled in high concentrations. Battery acid is corrosive causing chemical burns if splashed on skin or in eyes. Fuel vapors in confined spaces during fuel tank servicing create toxic exposures and oxygen displacement risks. Without adequate ventilation in workshop areas, chemical-resistant gloves and protective clothing, eye protection including face shields for battery handling, safety data sheets accessible for all chemicals, emergency eye wash stations and safety showers for chemical splash incidents, and proper chemical storage in compliant cabinets, workers develop chronic skin conditions requiring ongoing treatment, suffer acute chemical burns from splashes, and experience respiratory irritation from solvent exposure in poorly ventilated areas. Long-term solvent exposure is linked to neurological damage and kidney disease.

Control measures

Deploy layered controls aligned to the hierarchy of hazard management.

Implementation guide

Mechanical Aids for Equipment Movement and Handling

Engineering

Eliminate or reduce manual handling through provision of mechanical aids including trolleys, hand carts, pallet jacks, lift tables, and conveyors for moving equipment within yard operations. Engineering controls remove physical strain from equipment handling, preventing manual handling injuries.

Implementation

1. Provide wheeled trolleys and hand carts in various sizes appropriate for different equipment types from small tools to medium machinery 2. Install pallet jacks in warehouse areas for moving palletized equipment including bulk items and packaged goods 3. Utilize adjustable height lift tables at loading zones allowing equipment to be positioned at optimal height for transfer to vehicles without excessive reaching or bending 4. Implement roller conveyors or gravity conveyors for moving equipment between storage areas and loading zones where floor space permits 5. Provide fork attachments and specialized lifting equipment for forklifts to handle different equipment configurations safely 6. Install equipment hoists or overhead cranes in workshop areas for lifting heavy components during maintenance operations 7. Establish procedures requiring use of mechanical aids for all equipment exceeding 15kg single-person handling limit 8. Train workers in proper operation of all mechanical handling aids including load capacity limits and safe operating procedures 9. Conduct regular maintenance and inspection of mechanical aids ensuring they remain in safe working order 10. Position mechanical aids throughout yard for easy access by workers, eliminating need to manually carry equipment to locate handling aids

Traffic Management System with Physical Separation

Engineering

Implement comprehensive traffic management through physical barriers separating pedestrian zones from vehicle operating areas, eliminating struck-by hazards through engineering controls rather than relying on worker vigilance or procedural compliance.

Implementation

1. Design yard layout with designated vehicle operating zones separated from pedestrian areas using physical barriers including guard rails, bollards, or safety fencing 2. Establish clearly marked pedestrian walkways with painted lines, raised kerbs, or tactile surface treatments delineating safe walking zones 3. Install pedestrian crossings at necessary locations with signage and road markings alerting drivers to pedestrian crossing points 4. Position guard rails protecting high-traffic pedestrian areas including customer service counters and workshop entrances from forklift and truck movements 5. Implement one-way traffic flow where possible eliminating reversing requirements and creating predictable vehicle movements 6. Designate specific loading zones with adequate space for trucks to maneuver without encroaching on pedestrian areas 7. Install convex safety mirrors at blind corners allowing workers and drivers to see approaching traffic before entering intersections 8. Establish maximum speed limits of 5-10 km/h throughout yard areas with speed limit signage posted at yard entry and throughout site 9. Implement traffic marshalling procedures for delivery trucks entering and exiting yard, with designated staff directing truck movements 10. Maintain clear sight lines through yard by organizing equipment storage to minimize visual obstructions at intersections and walkways

Compliant Fuel Storage and Handling Systems

Engineering

Install compliant fuel storage systems meeting dangerous goods regulations including purpose-designed fuel tanks, compliant storage cabinets, adequate ventilation, and spill containment, eliminating fire and environmental hazards through proper infrastructure.

Implementation

1. Install above-ground or underground fuel storage tanks designed and certified for flammable liquid storage meeting AS 1940 requirements 2. Position fuel storage areas minimum 6 metres from property boundaries, buildings, ignition sources, and incompatible dangerous goods per separation distance requirements 3. Provide spill containment bunding around fuel storage areas with capacity for 110% of largest fuel storage vessel volume 4. Install fuel dispensing systems with automatic shut-off nozzles preventing overfilling, breakaway connectors preventing spills from drive-offs 5. Ensure adequate ventilation in fuel storage areas preventing vapor accumulation, with mechanical ventilation where natural ventilation is inadequate 6. Use intrinsically safe or explosion-proof electrical equipment in hazardous zones around fuel storage meeting AS/NZS 60079 standards 7. Install emergency shut-off systems allowing rapid isolation of fuel supply in emergency situations 8. Provide compliant dangerous goods storage cabinets for small quantities of flammable liquids including solvents, thinners, and cleaning chemicals 9. Implement placarding systems displaying dangerous goods diamond signs, hazchem codes, and emergency contact information at all storage locations 10. Conduct regular inspections of fuel storage systems checking for leaks, corrosion, adequate containment, and functional safety systems

Pre-Hire Equipment Inspection Procedures

Administrative

Implement systematic pre-hire inspection procedures requiring competent personnel to verify all equipment is in safe working condition before supply to customers. Administrative controls through documented inspection prevent defective equipment being hired.

Implementation

1. Develop equipment-specific inspection checklists addressing safety-critical components for each equipment type in hire inventory 2. Train designated inspection personnel in equipment operation, common defects, and inspection procedures for equipment they will inspect 3. Conduct pre-hire inspection on all equipment before customer collection or delivery, documenting inspection results on checklist or digital system 4. Verify operator safety controls including emergency stops, guards, safety interlocks, and warning labels are present and functional 5. Check structural integrity including cracks, wear, corrosion, or damage that could cause equipment failure during operation 6. Test electrical safety on electrically powered equipment including cable condition, plug integrity, and residual current device operation 7. Verify hydraulic systems are free from leaks, hoses are not damaged or perished, and hydraulic fluid levels are adequate 8. Inspect tires, tracks, or wheels for adequate tread depth, damage, or improper inflation affecting equipment stability 9. Remove defective equipment from hire inventory immediately, tagging as 'OUT OF SERVICE' until repairs are completed and re-inspection passed 10. Maintain inspection records documenting all pre-hire inspections, defects identified, repairs completed, and inspector identification

Customer Safety Briefing Procedures

Administrative

Implement comprehensive customer safety briefing procedures ensuring all equipment users receive adequate information about safe operation, hazards, and emergency procedures before equipment leaves hire yard. Administrative controls through effective communication reduce user incidents.

Implementation

1. Develop standardized safety briefing protocols for each equipment category covering starting/stopping, operational controls, hazards, and emergency procedures 2. Require designated competent personnel to deliver safety briefings to all customers before equipment hire, with briefings documented on hire agreements 3. Demonstrate equipment operation where practical, showing customers how to start, operate, and stop equipment safely rather than relying solely on verbal explanation 4. Provide written safety information including operation manuals, safety bulletins, and emergency contact details with all hired equipment 5. Verify customer understanding through questioning or practical demonstration before releasing equipment, particularly for high-risk plant including elevated work platforms 6. Emphasize personal protective equipment requirements specific to equipment type and potential hazards encountered during operation 7. Explain prohibited uses and operating limitations including maximum safe working loads, environmental conditions requiring work cessation, and maintenance requirements during hire period 8. Provide emergency contact information for 24/7 technical support allowing customers to contact yard for advice during equipment operation 9. Document all safety briefings on hire agreements including topics covered, duration of briefing, and customer acknowledgment of information received 10. Implement refresher briefings for repeat customers ensuring they remain informed of safety requirements and any equipment changes or updates

Forklift and Mobile Plant Operating Procedures

Administrative

Establish comprehensive operating procedures for forklifts and mobile plant in yard operations, defining safe operating practices, communication protocols, and operational limits that reduce struck-by and collision hazards.

Implementation

1. Require all forklift and mobile plant operators hold current High Risk Work Licences appropriate for equipment class and capacity being operated 2. Conduct site-specific forklift induction covering yard layout, traffic routes, speed limits, pedestrian areas, and communication procedures before operators commence work 3. Implement maximum speed limits of 5-10 km/h in yard areas with reduced speeds in congested zones or near customer areas 4. Require reversing alarms and flashing beacons on all forklifts and mobile plant operating in yard, maintaining systems in functional condition 5. Establish procedures requiring horn or alarm activation before forklifts commence movement, alerting pedestrians in vicinity 6. Implement spotter requirements for reversing operations in congested areas or when operator vision is obscured by loads 7. Prohibit pedestrians from walking or standing in active forklift operating zones, with physical barriers or exclusion zones established 8. Require operators to lower forks or loads to ground level when forklifts are parked or unattended, preventing struck-by hazards from raised equipment 9. Establish communication systems including two-way radios allowing operators to coordinate movements with yard staff and alert to hazards 10. Conduct daily pre-start inspections of all forklifts and mobile plant verifying brakes, steering, warning devices, and safety systems are functional

Comprehensive Personal Protective Equipment for Yard Operations

Personal Protective Equipment

Provide appropriate personal protective equipment for all hire yard activities including manual handling protection, visibility, foot protection, and task-specific PPE for servicing operations. PPE serves as final protection layer against residual hazards.

Implementation

1. Supply steel-capped safety boots meeting AS/NZS 2210.3 for all yard workers protecting feet from falling equipment and mobile plant run-over injuries 2. Provide high-visibility safety vests meeting AS/NZS 4602.1 for all yard workers ensuring visibility to forklift operators and delivery truck drivers 3. Supply chemical-resistant gloves for workers handling fuel, oils, and cleaning chemicals during equipment servicing operations 4. Provide cut-resistant gloves during equipment handling operations involving sharp edges or pinch points 5. Supply safety glasses with side shields for workshop operations including grinding, cutting, and maintenance activities 6. Provide hearing protection for workers in workshop areas exposed to noise from power tools and equipment testing 7. Supply respirators for workshop staff conducting painting, degreasing, or activities generating hazardous vapors in inadequately ventilated areas 8. Ensure hard hats are worn during loading operations where equipment is lifted overhead or when working below elevated loads 9. Provide sun protection including sunscreen, hats, and long-sleeved shirts for outdoor yard workers in Australian conditions 10. Establish PPE inspection and replacement procedures ensuring damaged PPE is immediately replaced and workers report defective items

Personal protective equipment

Requirement: Steel toe cap and steel sole plate meeting AS/NZS 2210.3, ankle support, slip-resistant sole suitable for oily and wet surfaces

When: Required for all yard operations to protect feet from falling equipment, dropped tools, and mobile plant run-over injuries

Requirement: Class D day/night vest meeting colour and retroreflective requirements with fluorescent background and reflective tape ensuring visibility to vehicle operators

When: Required for all yard workers operating in areas with forklift or truck movement, and for delivery drivers during loading and unloading operations

Requirement: Nitrile or neoprene gloves providing resistance to fuels, oils, and cleaning chemicals whilst maintaining adequate dexterity

When: Required when fueling equipment, conducting oil changes, handling hydraulic fluids, or using degreasers and cleaning chemicals during equipment servicing

Requirement: Cut-resistant gloves providing Level 2 or 3 protection under AS/NZS 2161.2 whilst maintaining tactile sensitivity for equipment handling

When: Required when handling equipment with sharp edges, conducting maintenance operations, or handling materials with laceration risks

Requirement: Impact-resistant safety glasses with side shields meeting AS/NZS 1337.1 standards providing all-around eye protection

When: Required during workshop operations including grinding, cutting, drilling, and equipment servicing where eye impact or chemical splash hazards exist

Requirement: Type 1 industrial safety helmet with 4-point suspension meeting impact and penetration resistance requirements

When: Required during loading operations where equipment is lifted overhead by forklifts or cranes, and when working below elevated loads

Requirement: Disposable earplugs or earmuffs providing noise reduction rating of 20-30 dB appropriate for equipment testing and workshop noise

When: Required in workshop areas when noise levels from power tools, equipment testing, or machinery exceed 85 dB(A)

Requirement: Long-sleeved shirts and long trousers in light-colored tightly woven fabric providing UPF 50+, wide-brimmed hat, SPF 50+ sunscreen

When: Required for outdoor yard work during daylight hours to prevent sunburn, skin damage, and reduce skin cancer risk

Inspections & checks

Before work starts

  • Review day's hire bookings and delivery schedule understanding equipment types, quantities, and timing for customer collections and deliveries
  • Conduct yard inspection verifying traffic routes are clear of obstructions, pedestrian walkways are marked and unobstructed, and signage is visible
  • Check forklift fleet conducting pre-start inspections on all forklifts including brakes, steering, hydraulics, forks, lights, and reversing alarms
  • Verify fuel storage areas are secure, spill containment is adequate, fire extinguishers are accessible, and no smoking signage is displayed
  • Inspect equipment inventory confirming equipment availability matches booking schedule and equipment is in designated storage locations
  • Review equipment service schedules identifying any equipment requiring maintenance or inspection before hire
  • Confirm all yard workers have appropriate PPE including high-visibility vests, safety boots, and task-specific PPE for planned activities
  • Verify emergency equipment including first aid kits, spill response kits, and fire extinguishers are accessible and in serviceable condition
  • Conduct toolbox meeting with yard staff covering day's activities, safety priorities, weather conditions, and any changes to procedures
  • Check customer service area ensuring hire agreements, safety briefing materials, and equipment operation manuals are available

During work

  • Monitor forklift operations throughout day verifying operators observe speed limits, use reversing alarms, and maintain safe distances from pedestrians
  • Conduct ongoing yard housekeeping ensuring equipment is returned to designated storage areas, walkways remain clear, and trip hazards are eliminated
  • Verify pre-hire inspections are completed for all equipment before customer collection or delivery, with inspection checklists documented
  • Check customer safety briefings are delivered for all equipment hires, with adequate time allocated to explain safety requirements
  • Monitor fuel storage areas for spills or leaks, addressing any fuel releases immediately with spill response procedures
  • Inspect loading operations verifying equipment is properly secured on delivery trucks before vehicles leave yard
  • Monitor weather conditions suspending loading operations if high winds affect equipment stability during loading
  • Verify PPE use by all yard workers throughout day including high-visibility vests, safety boots, and gloves where appropriate
  • Check equipment returns immediately upon arrival identifying any damage requiring repair before equipment is re-hired
  • Monitor yard traffic during peak periods when multiple deliveries and customer collections occur simultaneously

After work

  • Conduct end-of-day yard inspection verifying all equipment is properly stored, secured, and protected from weather and theft
  • Check all forklift forks are lowered to ground level, parking brakes applied, and keys removed from ignition
  • Verify fuel storage areas are secured with cabinet doors closed and locked, no fuel containers left in open areas
  • Inspect workshop areas ensuring power tools are properly stored, chemicals are in storage cabinets, and work areas are clean
  • Review equipment service requirements identifying items requiring maintenance before next day's operations
  • Document any incidents, near misses, or safety observations in yard incident register including corrective actions implemented
  • Check fire protection equipment remains accessible and serviceable including fire extinguishers, hose reels, and emergency exits
  • Verify all hire paperwork is complete including customer safety briefing acknowledgments and equipment inspection documentation
  • Secure yard perimeter ensuring gates are locked, security systems are activated, and outdoor equipment is secure
  • Review next day's booking schedule planning equipment preparation and staffing requirements for anticipated workload

Step-by-step work procedure

Give supervisors and crews a clear, auditable sequence for the task.

Field ready
1

Customer Consultation and Equipment Selection

Begin hire process by consulting with customers to understand their equipment requirements, application, and competency level, ensuring appropriate equipment is selected for their needs. Greet customers professionally and assess their project requirements through questioning about work type, duration, site conditions, and experience level with hired equipment. Explain equipment options available within hire inventory that suit their application, highlighting differences in capacity, features, and operating characteristics. Assess customer competency by questioning their familiarity with equipment type and previous experience operating similar equipment. Recommend appropriate equipment sizes and capabilities matching customer requirements without over-specifying unnecessarily complex or powerful equipment. Discuss site access considerations ensuring selected equipment can be transported to customer site and maneuvered in available space. Identify any specialized accessories or consumables required including fuel, oil, extensions cords, safety equipment, or operator protective equipment. Explain hire terms including hire period, delivery and collection options, damage liability, and customer responsibilities during hire period. Process hire agreement and payment, recording customer contact details, equipment identification, hire period, and delivery address if applicable. Provide hire agreement copy to customer documenting equipment hired and agreed terms and conditions.

Safety considerations

Incorrect equipment selection can result in customers hiring equipment beyond their competency level, creating operational hazards on customer sites. Thorough assessment of customer experience and project requirements ensures appropriate equipment match. Over-specification of equipment capacity or complexity increases operational risks for inexperienced users.

2

Pre-Hire Equipment Inspection and Preparation

Conduct comprehensive pre-hire inspection of selected equipment verifying it is in safe working condition before supply to customer. Locate equipment in storage areas, checking equipment identification matches hire agreement specification. Conduct visual inspection identifying any obvious damage including cracks, corrosion, missing components, or previous damage requiring repair. Verify all safety guards, emergency stops, and operator controls are present and functional by testing operation. Check fluid levels including fuel, engine oil, hydraulic oil, and coolant, topping up as required to manufacturer specifications. Inspect tires, tracks, or wheels for damage, wear, and correct inflation pressure matching manufacturer requirements. Test electrical systems on electrically powered equipment including power cable condition, plug integrity, and residual current device operation. Start equipment and verify it operates correctly including smooth acceleration, proper brake function, and absence of unusual noise or vibration. Complete inspection checklist documenting all items checked and confirming equipment passes inspection requirements. Clean equipment removing dirt, grease, or previous customer residue creating professional appearance and preventing contamination transfer. Attach equipment identification tags or labels ensuring equipment can be tracked during hire period.

Safety considerations

Pre-hire inspection is critical control preventing defective equipment being hired to customers. Systematic checklists ensure all safety-critical components are verified functional. Equipment defects identified during inspection must result in equipment removal from hire inventory until repairs are completed and re-inspection passed.

3

Customer Safety Briefing and Equipment Demonstration

Deliver comprehensive safety briefing to customer covering equipment operation, hazards, control measures, and emergency procedures before equipment leaves hire yard. Allocate adequate time for safety briefing without rushing due to queue pressure or time constraints, typically 10-15 minutes for complex equipment. Demonstrate equipment starting procedures showing customer how to engage safety interlocks, start engine or motor, and verify equipment readiness before operation. Explain operator controls and their functions including forward/reverse controls, speed selection, load handling controls, and emergency stop procedures. Identify key hazards associated with equipment type including crush points, pinch points, electrical hazards, or instability risks during operation. Demonstrate proper operating techniques including load limits, safe maneuvering procedures, and prohibited uses that could damage equipment or create hazards. Emphasize personal protective equipment requirements specific to equipment type including hearing protection, eye protection, or respiratory protection where applicable. Explain maintenance requirements during hire period including daily checks, refueling procedures, and actions required if equipment malfunctions. Provide emergency contact information for 24/7 technical support allowing customers to contact yard for advice during equipment hire. Provide written safety information including operation manual, safety bulletins, and hazard cards with equipment. Obtain customer acknowledgment on hire agreement confirming safety briefing has been received and understood.

Safety considerations

Effective safety briefings significantly reduce customer incidents during equipment use. Demonstration of equipment operation provides better comprehension than verbal explanation alone. Written materials supplement verbal briefings as reference during equipment use. Customer acknowledgment creates evidence of information provision though does not guarantee understanding or compliance.

4

Equipment Loading for Customer Collection or Delivery

Load equipment onto customer vehicle or delivery truck using safe manual handling techniques or mechanical aids appropriate for equipment size and weight. Assess whether equipment can be manually handled based on weight (maximum 15kg for single person, 30kg for two-person team lift) or requires mechanical aids including forklift, crane, or ramps. For manually handled equipment, use proper lifting technique with neutral spine posture, load held close to body, and lifting with legs rather than back. Position equipment on customer vehicle or delivery truck ensuring weight is evenly distributed and equipment is positioned to prevent movement during transport. For equipment loaded using forklifts, ensure customer vehicle or truck is parked on level ground with parking brake applied before loading commences. Operate forklift under qualified operator with current High Risk Work Licence, approaching vehicle centrally to minimize reach and maintain load stability. Position forklift forks fully under equipment before lifting, raising load only sufficient height to clear vehicle tray edges during placement. Lower equipment onto vehicle slowly and under control, withdrawing forks only when equipment is stable and secure. For heavy plant equipment driven onto trucks via ramps, ensure ramps are properly positioned with adequate width and slope, secured to truck preventing movement during loading. Guide equipment operator during loading using clear hand signals or radio communication, maintaining safe distance from equipment and escape route if equipment becomes unstable. Secure all equipment on vehicles using rated tie-down straps or chains attached to vehicle securing points, achieving adequate tension to prevent movement during transport. Verify load is secure by physically checking tie-down tension and attempting to shift equipment by hand before vehicle departs.

Safety considerations

Loading operations create multiple hazards including manual handling strain, struck-by risks from forklift operations, and tip-over risks during plant loading on ramps. Proper assessment of handling methods required prevents attempting manual handling of equipment exceeding safe limits. Forklift operations require qualified operators and clear communication with ground personnel. Equipment securing is critical as load shift during transport creates road safety hazards.

5

Equipment Delivery and Site Placement

Transport equipment to customer site using delivery truck operated by licensed driver familiar with load securing requirements and transport regulations. Conduct pre-departure inspection of loaded equipment verifying all tie-downs remain secure, equipment has not shifted during loading, and load complies with road transport requirements. Drive to customer site observing posted speed limits and allowing extra braking distance due to loaded vehicle mass. Upon arrival at customer site, assess site access and unloading location ensuring ground is level and stable to support delivery truck without bogging or tipping. Position truck for unloading minimizing reversing distance and maintaining clear visibility of surroundings. Establish exclusion zone around truck preventing site personnel from entering area where equipment will be unloaded. For equipment unloaded using truck-mounted crane, ensure crane operator holds appropriate High Risk Work Licence and load is within crane capacity. Attach lifting equipment to equipment lifting points using appropriate slings or chains, conducting pre-lift check before lifting. Unload equipment lowering to ground slowly and under control, placing equipment on stable surface avoiding soft ground or slopes. For equipment driven off truck using ramps, position ramps securely and guide equipment operator during unloading maintaining safe distance and escape route. Provide final safety briefing to customer reinforcing key safety points before departing site. Collect signed delivery documentation from customer confirming equipment has been received in good condition.

Safety considerations

Delivery operations occur on customer sites where yard personnel may be unfamiliar with site conditions and hazards. Site assessment before unloading identifies ground stability issues and overhead hazards including power lines. Exclusion zones prevent site personnel being struck by equipment during unloading. Truck-mounted crane operations require appropriate licences and must not exceed rated capacity. Ground conditions on construction sites often differ from stable yard surfaces requiring careful assessment.

6

Equipment Return Processing and Damage Assessment

Process equipment returns when customers return equipment to yard or when collection is arranged from customer sites. Conduct immediate visual inspection of returned equipment checking for damage, missing components, or contamination requiring cleaning before re-hire. Compare equipment condition against hire agreement noting any new damage that occurred during hire period. Photograph any significant damage creating evidence for damage discussions with customers and insurance claims if applicable. Assess whether damage affects equipment safety or functionality, immediately removing damaged equipment from hire inventory if safety is compromised. Clean equipment removing dirt, grease, concrete, or other contamination accumulated during hire. Check fuel levels, refueling equipment if required and charging fuel costs to customer account where agreed in hire terms. Conduct functional testing verifying equipment operates correctly and all controls respond appropriately. Update equipment maintenance records documenting usage hours, servicing requirements, and any repairs needed. Classify equipment as ready for immediate re-hire, requiring minor cleaning or preparation, or requiring repair before further hire. Move equipment to appropriate storage location based on classification and anticipated next hire requirements. Process customer account finalizing hire charges including base hire fee, delivery charges, fuel, and any damage charges where applicable. Provide customer with return receipt confirming equipment has been returned and account has been settled.

Safety considerations

Immediate inspection of returned equipment identifies damage requiring repair before equipment can be safely re-hired. Equipment damaged during hire creates safety risks for subsequent users if not identified and repaired. Contaminated equipment creates cleaning hazards for yard staff and may indicate equipment has been used inappropriately creating hidden damage. Removal of damaged equipment from hire inventory prevents unsafe equipment being supplied to customers.

7

Equipment Maintenance and Repair Operations

Conduct scheduled maintenance and repairs on equipment maintaining hire fleet in safe working condition and maximizing equipment reliability and lifespan. Schedule equipment for routine maintenance based on usage hours or calendar intervals per manufacturer service schedules. Bring equipment into workshop area ensuring adequate space for maintenance activities and proper ventilation for servicing involving fuels or solvents. Conduct routine services including oil changes, filter replacements, lubrication, and adjustment of controls following manufacturer specifications. Inspect wear items including blades, discs, brushes, belts, and hoses replacing items showing excessive wear before they fail during hire. Diagnose faults on equipment returned by customers as defective, identifying root cause and required repairs. Order replacement parts from suppliers ensuring genuine or approved aftermarket parts maintaining equipment safety and performance. Conduct repairs using appropriate tools and workshop equipment, following manufacturer repair procedures and safety requirements. Test repaired equipment verifying fault has been rectified and equipment operates safely before returning to hire inventory. Document all maintenance and repairs in equipment service records creating maintenance history supporting warranty claims and equipment valuation. Dispose of waste materials including used oil, filters, solvents, and damaged parts through appropriate waste contractors ensuring environmental compliance.

Safety considerations

Equipment maintenance exposes workshop staff to chemical hazards from oils, fuels, and solvents requiring adequate ventilation and chemical-resistant PPE. Power tool use during repairs creates noise, vibration, and projectile hazards requiring appropriate eye and hearing protection. Inadequate repairs or use of incorrect parts can create equipment failures during subsequent hire creating liability for safety incidents. Systematic maintenance documentation supports warranty claims and demonstrates equipment has been properly maintained.

Frequently asked questions

What are a hire business's legal obligations as equipment supplier under WHS legislation?

Hire businesses have specific duties as suppliers of plant and equipment under Section 22 of the Work Health and Safety Act 2011, requiring them to ensure, so far as reasonably practicable, that supplied plant is without risks to health and safety. This duty encompasses several obligations including ensuring plant is designed and constructed to be without risks, verifying that appropriate safety information and instructions are provided to users, conducting or arranging for competent testing and inspection particularly for high-risk plant including elevated work platforms and forklifts, ensuring plant is properly maintained throughout the hire period, and maintaining records of testing, inspection, and maintenance activities. For high-risk plant defined in WHS Regulations, hire businesses must ensure equipment is registered with relevant safety regulators where required, inspections are conducted at prescribed intervals by competent persons holding appropriate qualifications, and current compliance documentation accompanies hired equipment. These supplier duties exist in addition to general PCBU duties to ensure workers' health and safety, meaning hire businesses must protect both their yard staff and equipment users at customer sites. Failure to meet supplier duties creates liability if hired equipment causes injuries, even if incidents occur on customer sites outside hire business control. Recent prosecutions of hire businesses following incidents involving hired equipment demonstrate regulators' willingness to enforce supplier duties, with substantial penalties imposed for supplying defective equipment. Comprehensive equipment inspection procedures, maintenance programs, and customer safety briefings provide evidence of systematic compliance with supplier duties.

How should pre-hire equipment inspections be conducted and documented?

Pre-hire equipment inspections require systematic procedures conducted by competent personnel who understand equipment operation and can recognize defects affecting safety. Develop equipment-specific checklists addressing safety-critical components for each equipment type, rather than generic checklists that may miss important items. For elevated work platforms, inspections must verify emergency lowering systems, harness anchorage points, guardrails, platform controls, emergency stop functions, and tilt sensors are functional. For concrete equipment, inspect blade guards, emergency stops, water supply systems, and structural integrity. For generators and compressors, verify fuel systems are leak-free, electrical safety systems including RCDs are functional, and exhaust systems are secure. Inspections should be conducted by designated personnel who have been trained in inspection procedures and understand what constitutes acceptable versus unacceptable condition for components being inspected. Competency may require trade qualifications for mechanical equipment, electrical licences for electrical equipment, or manufacturer training for specialized equipment. Document all inspections using written checklists or digital inspection systems, recording inspector identification, inspection date, equipment identification, and specific items checked. Any defects identified during inspection must result in equipment being immediately removed from hire inventory and tagged as 'OUT OF SERVICE - DO NOT HIRE' until repairs are completed and re-inspection confirms equipment is safe. Maintain inspection records for minimum periods specified in relevant regulations, typically 5 years for high-risk plant, creating audit trail demonstrating systematic inspection practice. Review inspection records periodically identifying equipment with recurring defects requiring more extensive repair or retirement from hire fleet.

What information must be provided to customers during safety briefings before equipment hire?

Effective customer safety briefings must provide comprehensive information enabling safe equipment use whilst being deliverable within practical time constraints of hire transactions. Core information includes equipment starting and stopping procedures covering all safety interlocks and shutdown sequences, ensuring customers can control equipment in normal and emergency situations. Explain operator controls and their functions through hands-on demonstration where practical, as physical demonstration provides better comprehension than verbal description alone. Identify specific hazards associated with equipment type including crush points on excavators, fall hazards on elevated work platforms, noise from concrete saws, or electrical shock from generators. Describe personal protective equipment requirements specific to equipment hazards, explaining both what PPE is required and why it is necessary. Explain equipment operational limits including maximum safe working loads, prohibited uses that could damage equipment or create hazards, and environmental conditions requiring work cessation. Cover daily operator checks required before each use including fluid levels, tire pressures, safety system function, and identification of obvious defects requiring reporting to hire company. Provide emergency procedures including how to respond to equipment malfunctions, electrical faults, fires, or injuries during equipment use. Supply written information including operation manuals, safety bulletins, and emergency contact details supplementing verbal briefings. For high-risk plant including elevated work platforms, verify customers hold appropriate licences or demonstrate competency before releasing equipment. Obtain customer acknowledgment on hire agreement confirming safety briefing has been provided, though acknowledge that customer signature does not guarantee understanding or future compliance. Allocate adequate time for safety briefings without rushing, particularly for customers unfamiliar with equipment type or first-time users of hire equipment.

How should dangerous goods including fuels and LPG be stored and handled in hire yards?

Dangerous goods storage in hire yards must comply with state and territory dangerous goods legislation and relevant Australian Standards particularly AS 1940 for flammable liquids and AS 2030 for LPG. Conduct dangerous goods inventory assessment identifying all dangerous goods present including fuels, oils, LPG cylinders, welding gases, solvents, and cleaning chemicals, classifying goods by dangerous goods class and determining total quantities. Verify whether storage quantities exceed manifesting thresholds requiring notification to safety regulators and fire services, typically 10,000 litres for Class 3 flammable liquids. Install or upgrade storage systems to compliant standards including purpose-designed fuel storage tanks for bulk fuels, compliant flammable liquid storage cabinets for smaller quantities, and compliant LPG storage compounds with adequate ventilation. Implement segregation between incompatible dangerous goods classes preventing chemical reactions if containers are damaged, with minimum separation distances specified in regulations. Install placarding displaying dangerous goods diamond signs, hazchem codes, emergency contact information, and firefighting information for emergency responders. Provide spill containment systems around fuel storage areas with capacity for 110% of largest storage vessel volume, preventing environmental contamination from leaks or spills. Eliminate ignition sources in hazardous zones around dangerous goods storage through use of intrinsically safe or explosion-proof electrical equipment, no smoking policies, and hot work permit systems. Maintain safety data sheets for all dangerous goods accessible to workers and emergency services, providing hazard information and emergency response procedures. Provide spill response equipment including absorbents, spill kits, and personal protective equipment for chemical exposures. Train workers in dangerous goods handling procedures, spill response, and emergency procedures specific to goods stored in facility. Conduct regular inspections of dangerous goods storage areas checking for leaks, damaged containers, adequate ventilation, functional safety systems, and correct placarding.

What traffic management controls are most effective in preventing struck-by incidents in hire yards?

Effective traffic management requires combination of engineering controls through physical separation, administrative controls through procedures and training, and adequate signage and communication systems. The most effective control is physical separation between vehicle operating zones and pedestrian areas using guard rails, bollards, or safety fencing that creates absolute barrier preventing vehicles from entering pedestrian zones. Designate specific vehicle routes through yard using road markings, signage, and physical barriers channeling traffic along predetermined paths, implementing one-way systems where practical eliminating reversing requirements. Establish clearly marked pedestrian walkways with painted lines, raised kerbs, or different surface textures delineating safe walking areas separate from vehicle routes. Install pedestrian crossings at necessary locations with warning signage, road markings, and potentially audio-visual warnings alerting drivers to pedestrian crossing points. Implement maximum speed limits of 5-10 km/h throughout yard with speed limit signs posted at yard entry and throughout site, recognizing that low speeds provide more time for drivers and pedestrians to react to hazards. Install convex safety mirrors at blind corners and intersections allowing workers and drivers to see approaching traffic before entering intersection areas. Provide dedicated loading zones with adequate space for delivery trucks to maneuver without encroaching on pedestrian areas or general traffic routes. Require all mobile plant including forklifts to be fitted with reversing alarms and rotating beacons, maintaining these systems in functional condition through regular testing. Implement spotter requirements for reversing operations in congested areas where operator visibility is restricted, with spotters using standardized hand signals or radio communication. Ensure all yard workers wear high-visibility safety vests ensuring they are visible to plant operators in all lighting and weather conditions. Conduct site inductions for all new workers and contractors covering traffic routes, pedestrian zones, plant operating procedures, and communication protocols before they commence work. Regular enforcement of traffic rules by supervision and periodic safety observations identifying non-compliance and implementing corrective actions creates culture where traffic safety is prioritized.

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