Invoices, refunds and cancelling

Receipts

Stripe emails you a receipt for every payment. Charges show on your statement as ONECLICKSWMS. We're not registered for GST, so no GST is charged and receipts are not tax invoices. Each receipt shows our ABN, 53 930 169 401.

You can see your payments and download receipts in Account › Billing.

Cancelling a plan

Go to Account › Cancel plan. There's no notice period and no cancellation fee.

• Your plan ends at the end of the period you've paid for. There are no more charges after that.
• You can use your plan credits until then.
• Bought credits stay, and don't expire while we run OneClickSWMS.
• Your SWMS, PDFs and sign-ons stay. Worker links keep working.

Changed your mind? Tap Undo cancel before the end date.

If a payment fails

We email you and Stripe tries again. Update your card in Account › Billing to fix it. If payment keeps failing, your plan ends; your records and bought credits stay either way.

Refunds

We don't give change-of-mind refunds. We do refund when we're at fault, for example a duplicate charge or a charge after you cancelled, and whenever the Australian Consumer Law requires it. If a draft or finalise fails because of a fault on our side, we put the credit back.

To ask for a refund, email support@oneclickswms.com.au with the date and amount, or use the chat. We reply within 2 business days. The full rules are in our Refund Policy.

Please talk to us before disputing a charge with your bank. We fix genuine errors.