Legal
Refund Policy
Version 2026-10.2 · in force since 30 Sept 2026 · 2b951415fca1
The short version
- No change-of-mind refunds.
- We refund when we're at fault, and whenever the Australian Consumer Law requires it.
- Cancel a plan online any time; it runs to the end of the paid period.
- Ask at support@oneclickswms.com.au with the date and amount.
A summary only. The full text below is what applies.
No change-of-mind refunds. We don't refund because you changed your mind, didn't use your credits or plan, or bought the wrong pack. This doesn't affect your rights under the Australian Consumer Law.
When we refund
| What happened | What we do |
|---|---|
| You were charged twice for the same thing | Full refund of the duplicate |
| You were charged after you cancelled | Full refund of that charge |
| We charged you on a plan we had withdrawn, or at a price we hadn't told you about | Full refund of that charge |
| We couldn't provide what you paid for (e.g. the Service was unavailable for a long period, or a serious fault we couldn't fix within a reasonable time) | Refund, or a partial refund for the reduced value — your choice where the ACL gives you one |
| An AI draft or finalise failed because of a fault on our side | We put the credit back |
| We stop offering a yearly plan before your year ends | Refund of the unused whole months |
| We materially reduce what a plan or credits give you and you cancel | Refund of the unused whole months of a yearly plan and of one-off credits you can no longer use |
| You don't accept changed Terms that could disadvantage you | Refund of the unused whole months of a yearly plan |
| We close OneClickSWMS | Refund of unused one-off credits |
What happens to credits — When we refund a purchase, the credits from it are removed. If some were already used, we refund only the unused part.
Cancelling a plan — cancel online in Billing at any time. Your plan ends at the end of the period you've paid for and you won't be charged again. Part-used months or years aren't refunded unless the table above applies or the Australian Consumer Law requires it.
How to ask — email support@oneclickswms.com.au with the date and amount. We'll reply within 2 business days. Approved refunds go back to your original card; banks usually take 5–10 business days to show them.
Please talk to us before disputing a charge with your bank — we fix genuine errors.
OneClickSWMS is operated by Varun Prasad Gopisetti, a sole trader (ABN 53 930 169 401), NSW, Australia. Contact: support@oneclickswms.com.au.